Shipping & Delivery Policy

Effortless delivery. Thoughtfully handled.

At A BETTER SHOWER, every detail matters—from the quality of your water to the way your order reaches you.

1. Processing Time

All orders are processed within 1–2 business days.

Once your order is confirmed, you’ll receive a confirmation email, followed by a shipping notification with tracking details as soon as your order leaves our warehouse.

Orders placed on weekends or public holidays are processed the next business day.

2. Shipping Times

We currently ship across Europe. Estimated delivery times:

• Netherlands & Belgium: 1–3 business days
• Germany & France: 2–4 business days
• Rest of EU: 3–7 business days

Please note: delivery times are estimates and may vary slightly during peak periods.

3. Shipping Costs

• Free shipping on orders above €50
• Standard shipping rates are calculated at checkout for all other orders

You’ll always see the final shipping cost before completing your purchase—no hidden fees.

4. Carbon-Conscious Delivery

We are committed to reducing our environmental impact.

All shipments follow a carbon-conscious approach, working with partners that support emissions reduction and offset initiatives.

A better shower—without compromise.

5. Order Tracking

As soon as your order is shipped, you’ll receive a tracking link by email so you can follow your delivery in real time.

6. Delivery Experience

While we aim for fast delivery, delays can occasionally occur due to:

• High seasonal demand
• Carrier delays
• Customs processing (for certain EU regions)

If your order is significantly delayed, we’ll proactively keep you informed.

7. Damaged or Lost Shipments

If your order arrives damaged or does not arrive at all:

• Contact us at info@abettershower.com within 7 days
• Include your order number and, if applicable, photos of the issue

We’ll resolve it quickly—whether that means a replacement or a full refund.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

If an incorrect address is provided and the order has already shipped, we may not be able to redirect it. In such cases, additional shipping fees may apply.

8. Split Shipments

To minimise delivery times, some orders may be shipped in multiple packages.

If this happens, you’ll receive separate tracking details for each shipment.